Systems Engineer in Garner, NC at Butterball

Date Posted: 9/21/2018

Job Snapshot

Job Description


The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. They do not imply or establish a contract for employment and are subject to change at the discretion of the employer.  

Incumbents in this position are expected to perform the essential functions, tasks, duties, responsibilities, and physical requirements of this role with or without reasonable accommodation within the described work environment.  

Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.

 

The IT Systems Engineer provides support for a variety of operational and consultative functions. This position will be participating in the design, management, implementation, monitoring and support for all aspects of our Infrastructure. Supported systems include operating systems as well as applications. The equipment may be in Butterball’s data center, a Butterball site or in the Cloud.

Responsibilities/Duties/Functions/Tasks

  • Create and maintain comprehensive documentation as it relates to server and network topology, equipment and configuration(s)
  • Create action plans, designs, and implement solutions consisting of but not limited to VMware Vcenter/Esxi servers, Lync Front End/Edge servers, HPE SimpliVity servers, Enterprise NAS environments across 10+ sites
  • Has the ability to implement and automate manual processes by using PowerShell scripting to achieve successful results that are scalable
  • Administer all virtual machines and other networking and security components in Azure and architect new solutions to be deployed in production
  • Manages Office 365 mailboxes, Skype for Business, OneDrive, AD sync
  • Understands SAML and SSO concepts and can take on projects that consist of implementing Single Sign on Solutions for the Enterprise
  • Manages and Maintains Active Directory operations for 2,000+ users. Experience with upgrading Active Directory domain and forest schema preferred
  • Level 2 and Level 3 support for problems identified with systems and network
  • Will act as an escalation for Level 1 and Level 2 support technicians
  • Will be a mentor for other team members
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed
  • Setup, provision, build, monitor and maintain the physical, virtualized & storage infrastructure
  • Support continuous improvement initiatives within the Infrastructure and Applications areas
  • Implement pro-active preventative maintenance processes and procedures
  • Ensures stability through performance monitoring and tuning
  • Work within the IT Management System and contribute to its continuous improvement
  • Troubleshoot complex issues and participate in escalations within a team environment all while fully documenting steps taken during the remediation process
  • Interact with third party vendors as liaison between client and vendor
  • Manage vendor and consulting relationships to ensure service level agreements are established and met
  • Utilize superior customer service skills
  • Respond to relevant service requests received from end users
  • Provide reports and presentations on the status of supported systems as requested
  • Participate in other activities necessary to support all departments and aspects of the Butterball business
  • Performs other related duties incidental to the work described herein

Qualifications

  • Bachelor’s degree in a related technical field
  • Minimum of 5 years of IT industry experience is required.
  • Must have 5 years minimum experience with the following:
    • Windows server administration (Version 2008 or newer)
    • VMWare/VCenter and/or HyperV administration
    • Exchange administration
    • Office 365
    • Wired and Wireless networking
    • DNS & DHCP administration
    • Experience with Active Directory tools and utilities
  • Familiarity with the following:

  • Anti-Virus & Anti-Malware software
  • Backup software
  • MS SQL administration
  • HP Blades
  • VMWare SRM

  • The ideal candidate will have demonstrated the following characteristics through past professional and educational experiences:
    • A broad understanding of multiple IT disciplines and technologies
    • Strong focus on customer satisfaction
    • Strong English reading, writing and verbal communication skills
    • Strong critical thinking, analytical, and problem solving skills
    • Able to write intricate system and user documentation
    • Able to troubleshoot problems in complex technical environments
    • Able to work independently or as part of a team as necessary
    • Able to effectively prioritize tasks with competing deadlines
    • Able to maintain a positive attitude in challenging circumstances
    • Self-starter who is able to work with minimal direction
    • Able to work effectively across multiple technical disciplines
    • Strong interpersonal skills and the ability to build relationships with colleagues, customers, vendors, and other third parties

Preferences

  • MCSE certification
  • CCNA or CCNE certification
  • VMWare VCP certification

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