IT Systems Engineer, SharePoint in Garner, NC at Butterball

Date Posted: 7/11/2019

Job Snapshot

Job Description

Position Purpose

The IT Systems Engineer provides support for a variety of operational and consultative functions. This position will be participating in the design, management, implementation, monitoring and support for all aspects of our Infrastructure. Supported systems include operating systems as well as applications. The equipment may be in Butterball’s data center, a Butterball site or in the Cloud.

Responsibilities/Duties/Functions/Tasks

  • Create and maintain comprehensive documentation as it relates to our discipline
  • Create action plans, designs, and implement solutions
  • Level 2 and Level 3 support for problems identified with systems and network
  • Will act as an escalation for Level 1 and Level 2 support technicians
  • Maintain the server patch management methodology and solution
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed
  • Support continuous improvement initiatives within the Infrastructure and Applications areas
  • Implement pro-active preventative maintenance processes and procedures
  • Ensures stability through performance monitoring and tuning
  • Work within the IT Management System and contribute to its continuous improvement
  • Troubleshoot complex issues, and participate in escalations within a team environment to determine root cause
  • Interact with third party vendors as liaison between client and vendor
  • Manage vendor and consulting relationships to ensure service level agreements are established and met
  • Utilize superior customer service skills
  • Respond to relevant service requests received from end users
  • Provide reports and presentations on the status of supported systems as requested
  • Participate in other activities necessary to support all departments and aspects of the Butterball business
  • Performs other related duties incidental to the work described herein

Qualifications

  • Bachelor’s degree in a related technical field
  • Minimum of 5 years of IT industry experience is required.
  • Preferred 3-5 years’ or more experience with the following:
    • SharePoint administration
    • SharePoint development
  • Familiar with the following technologies is preferred:

    • Microsoft Teams
    • Microsoft PowerApps
    • Microsoft Flow
    • Microsoft Logic Apps
    • MS SQL administration
    • Software development & methodologies
  • The ideal candidate will have demonstrated the following characteristics through past professional and educational experiences:

    • Able to learn new technologies quickly
    • A broad understanding of multiple IT disciplines and technologies
    • Strong focus on customer satisfaction
    • Strong English reading, writing and verbal communication skills
    • Strong critical thinking, analytical, and problem-solving skills
    • Able to write intricate system and user documentation
    • Able to troubleshoot problems in complex technical environments
    • Able to work independently or as part of a team as necessary
    • Able to effectively prioritize tasks with competing deadlines
    • Able to maintain a positive attitude in challenging circumstances
    • Self-starter who can work with minimal direction
    • Able to work effectively across multiple technical disciplines
    • Strong interpersonal skills and the ability to build relationships with colleagues, customers, vendors, and other third parties
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