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IT iSeries Systems Analyst in Garner, NC at Butterball

Date Posted: 4/26/2019

Job Snapshot

Job Description

Position Purpose

Act as SME providing guidance and support of all things AS/400 iSeries. For example, operating system, job processing, applications, database and back-end systems. This position also consults with project owners and developers to resolve issues related to operations, COBOL applications, implementations and system status. Additionally, conduct research and recommend strategies for department direction on Operational Management Systems, technical interfaces and automated system solutions.


  • Provide SME technical leadership and support for all AS/400 iSeries systems
  • Create and maintain comprehensive documentation as it relates to iSeries topology, equipment and configurations
  • Collaborate with Directors, and VPs in setting strategies and implementing procedures
  • Create action plans, designs, and implement solutions
  • Participate in after-hours upgrades, troubleshooting and/or on-call availability as needed
  • Create and support continuous improvement initiatives with in our infrastructure and security
  • Implement pro-active preventative maintenance processes and procedures
  • Ensures stability through performance monitoring and tuning
  • Develop monitoring system for utilization and performance for capacity planning purposes
  • Work within the IT Management System and contribute to its continuous improvement
  • Troubleshoot complex issues and participate in escalations within a team environment
  • Interact with third party vendors as liaison between client and vendor
  • Manage vendor and consulting relationships to ensure service level agreements are established and met
  • Utilize superior customer service skills
  • Respond to service requests received from end users
  • Provide reports and presentations on the status of supported systems as requested
  • Participate in other activities necessary to support all departments and aspects of the Butterball business
  • Performs other related duties incidental to the work described herein
  • Research new technology and products to make strategy recommendations to management and leadership
  • Coordinate and perform routine operating system maintenance and backups of production systems
  • Design and develop disaster recovery plans for AS/400 iSeries equipment
  • Maintain application and Integrated File System (IFS) security
  • Participate in month-end procedures
  • Collaborate with Developers, Systems Engineers, Systems Administrators and Business Analysts as needed


  • Bachelor’s degree in a related technical field
  • Minimum 10 years of IT industry experience supporting AS/400 iSeries systems is required
  • Minimum 2 years’ experience with the following:
  • Office 365, including Visio
  • The ideal candidate will have demonstrated the following characteristics through past professional and educational experiences:
  • A broad understanding of multiple IT disciplines and technologies
  • Strong focus on customer satisfaction
  • Strong English reading, writing and verbal communication skills
  • Strong critical thinking, analytical and problem-solving skills
  • Able to write intricate system and user documentation
  • Able to troubleshoot problems in complex technical environments
  • Able to work independently or as part of a team as necessary
  • Able to effectively prioritize tasks with competing deadlines
  • Able to maintain a positive attitude in challenging circumstances
  • Self-starter who can work with minimal direction
  • Able to work effectively across multiple technical disciplines
  • Strong interpersonal skills
  • Ability to build relationships with colleagues, users, vendors and other third parties


  • SAP experience on AS/400 iSeries
  • Kronos experience on AS/400 iSeries
  • QEDD or other disaster recovery orchestration software
  • IBM v7000 Hardware Management Console (HMC) for AS/400 iSeries or similar external storage
  • Help Systems (Automate & Halcyon)
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