IT EDI Systems Analyst in Garner, NC at Butterball

Date Posted: 2/10/2020

Job Snapshot

Job Description

Position Purpose

The IT EDI Systems Analyst provides support for a variety of functional, technical, operational and consultative functions within our E-Commerce suite of applications and EDI requirements. This position specifically participates in the design, management, implementation, monitoring and support of our E-Commerce, EDI and business integration strategy.

Responsibilities/Duties/Functions/Tasks

  • Experience creating, maintaining and monitoring EDI integrations with grocery chains, storage facilities and transportation companies.
  • Develop comprehensive knowledge how various systems interact to support internal and external business integrations.
  • Lead, design and implement business integration solutions.
  • Setup and maintain closed loop business integrations and alert when necessary.
  • Create and maintain technical/process documentation related to system design specifications.
  • Ability to work with customers in difficult situations by balancing technical knowledge and people skills.
  • Ability to adapt to different environments, across all functions, and at all levels of the business.
  • Multi-tasking abilities, along with ability to work well under pressure, prioritize and meet deadlines.
  • Must be able to work independently in fast-paced environment.
  • Demonstrate strong written and verbal communications skills.
  • Create and maintain comprehensive technical documentation as it relates to areas of responsibilities.
  • Participate in after-hours upgrades and troubleshooting when needed.
  • Support and participate in continuous improvement initiatives as necessary.
  • Ensures stability through monitoring and alerting mention closed loop monitoring.
  • Work within the IT Management System and contribute to its continuous improvement.
  • Troubleshoot complex issues and participate in escalations within a team environment.
  • Utilize superior customer service skills.
  • Respond to relevant service requests received from end users.
  • Provide reports and presentations on the status of supported systems as requested.
  • Participate in other activities necessary to support all departments and aspects of the Butterball business.
  • Performs other related duties incidental to the work described herein.

Qualifications

  • Minimum 5 years’ experience working with EDI systems and or mapping tools.
  • Experience working within groups to help understand and resolve challenging processes and systems.
  • Bachelor’s degree in a related technical field.

The ideal candidate will have demonstrated the following characteristics through past professional and educational experiences:

  • A broad understanding of multiple IT disciplines and technologies
  • Strong focus on customer satisfaction
  • Strong English reading, writing and verbal communication skills.
  • Strong critical thinking, analytical, and problem-solving skills.
  • Strong desire to learn and comprehend new systems and processes.
  • Able to write intricate system and user documentation.
  • Able to troubleshoot problems in complex technical environments.
  • Able to work independently or as part of a team as necessary.
  • Able to effectively prioritize tasks with competing deadlines.
  • Able to maintain a positive attitude in challenging circumstances.
  • Self-starter who can work with minimal direction.
  • Able to work effectively across multiple technical disciplines.
  • Strong interpersonal skills and the ability to build relationships with colleagues, customers, vendors, and other third parties.

Preferences

  • Experience with Seeburger Business Integration Suite (BIS).
  • Experience with SAP and IDOCs.

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